Refund policy

RETURN & REFUND POLICY

Last Updated: September 2026

At SKIYNRX, we take the quality and safe delivery of our products seriously. Because our products are skincare and personal-care items, we have a strict return policy to protect the health and safety of our customers.

Damaged or Broken Items

We only accept returns for products that arrive broken or damaged during delivery.

To be eligible for a return or replacement:

  • The damage must be reported to us within 24 hours of receiving your order.
  • You must provide clear photos or videos showing the damaged product and packaging.
  • The product must not have been used or opened beyond what is necessary to identify the damage.
  • Your order details may be required to verify the purchase.

Reports made after the 24-hour reporting period may not be eligible for a return, replacement, or refund.

How to Report a Damaged Product

Please contact us within 24 hours of delivery at:

Email: skiynrx@gmail.com

When contacting us, please include:

  1. Your order number.
  2. A clear description of the damage.
  3. Clear photos/videos of the product and packaging.
  4. Your delivery details, where necessary.

Our team will review the information provided and notify you whether your request has been approved.

Refunds & Replacements

If your return request is approved, SKIYNRX may offer either:

  • A replacement of the damaged product, subject to availability; or
  • A refund for the affected product, where a replacement is not available or applicable.

Refunds will only be processed after the claim has been reviewed and approved.

Please note that refunds may take additional time to reflect depending on the payment method or financial institution used.

Non-Returnable Items

Due to the nature of our products, we do not accept returns or refunds for:

  • Products that are not damaged or broken upon delivery.
  • Products reported more than 24 hours after delivery.
  • Products that have been used or opened.
  • Products purchased by mistake or where the customer simply changes their mind.
  • Products damaged after delivery due to improper handling, storage, or use.
  • Products purchased from unauthorized sellers or third parties.

Order Issues

If you receive the wrong product or your order is missing an item, please contact us as soon as possible so we can investigate and resolve the issue.

Important Notice

Customers are encouraged to inspect their packages immediately upon delivery and report any damage within the required 24-hour period.

By placing an order with SKIYNRX, you acknowledge and agree to the terms of this Return & Refund Policy.

Contact Us

For questions or return/refund requests, contact:

SKIYNRX
Email: skiynrx@gmail.com