Shipping policy

SkiynRX Shipping Policy

Effective Date: May 19, 2026

At SkiynRX, we are committed to delivering your skincare products safely, quickly, and efficiently. Please review our shipping policy below for information regarding order processing, delivery timelines, shipping fees, and other important details.


1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During high-demand periods, launches, or promotions, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation message with tracking information (where available).


2. Shipping Locations

SkiynRX currently ships within:

  • Nigeria
  • Selected international countries (where available)

If your location is not currently supported, please contact our customer support team before placing your order.


3. Estimated Delivery Times

Within Lagos

  • Estimated delivery: 1–3 business days

Outside Lagos (Nationwide)

  • Estimated delivery: 3–7 business days

International Orders

  • Estimated delivery: 7–21 business days depending on destination and customs processing.

Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, customs clearance, or other unforeseen circumstances.


4. Shipping Fees

Shipping fees are calculated based on:

  • Delivery location
  • Order size/weight
  • Shipping method selected

Shipping costs will be displayed at checkout before payment is completed.


5. Order Tracking

Tracking details will be provided once your order has been dispatched (where supported by the courier service).

If you experience delays or cannot track your package, please contact us for assistance.


6. Failed Deliveries & Incorrect Addresses

Customers are responsible for providing accurate shipping information.

SkiynRX is not responsible for:

  • Delays caused by incorrect addresses
  • Failed delivery attempts due to unavailable recipients
  • Lost packages resulting from incorrect information provided by the customer

Additional shipping charges may apply for re-delivery.


7. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Contact us within 48 hours of delivery
  • Include your order number and clear photos/videos of the issue

We will review the case and work toward a suitable resolution.


8. International Customs & Duties

For international orders:

  • Customers are responsible for any customs duties, taxes, or import fees charged by their country.
  • SkiynRX is not responsible for delays caused by customs clearance processes.


9. Contact Us

For shipping questions or support, please contact:

SkiynRX Customer Support

Instagram: SKIYNRX


Thank you for shopping with SkiynRX. We appreciate your trust in our brand.